Hello {user.username},\r\n\r\nGreat news! Your order return request has been approved. Here are the details:\r\nOrder ID: {return_requests.order_item_id}\r\nReturn Reason: {return_requests.remarks}\r\n\r\nYour return process is now in progress. Please follow the provided instructions for returning the item. If you have any questions or need assistance, contact our support team at {system.support_number}.\r\n\r\nThank you for choosing {system.company_name}.\r\n\r\nBest regards,\r\n{system.company_name}